Subaru Love Encore Specialist
Subaru of Kings Automall
9536 Kings Automall Dr. Cincinnati, OH 45249
Subaru Love Encore Specialist
The Subaru Love Encore Specialist is responsible for delivering comprehensive product information and superior customer experience before, during and after the sales process. We are currently seeking a unique individual that understands and can relay complex technology to customers and enjoys doing it. The individual we seek will be technically savvy and possess exceptional customer handling skills. This is a full-time position with salary and a bonus commensurate with experience and performance.
Responsibilities include:
- Provide and offer comprehensive product information throughout the sales process to customers.
- Support the Sales Consultant with customer questions regarding product features and benefits.
- Locate and collect technical Subaru information and make it available as a resource for the entire retailer staff.
- Be able to meet and greet and interact with customers effectively.
- Fully explain Subaru features, applications, and benefits.
- Engage customers to return to the retailer for an Encore delivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction.
- Follow-up with Subaru customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.
Qualifications for the Job:
- Strong computer and phone skills.
- Attain Subaru Delivery Specialist Certification.
- Achieve customer satisfaction targets as assigned by management.
- Uphold high ethical standards and maintain a professional appearance at all times.
- High School graduate/equivalent
What’s In It for You:
Medical, dental, and vision plans — your health comes first
Paid time off and holidays — because life happens outside of work too
401(k) with company match — invest in your future
Exclusive employee discounts on vehicles, service, and maintenance
Growth opportunities — be part of the Kenwood Dealer Group and grow your career
A dealership you’ll be proud to represent — strong reputation, even stronger team spirit
Must be 18 years or older. Equal Opportunity Employer
